ExperienceFellow comes from the people behind the business bestseller “This is Service Design Thinking” with 80,000+ copies sold worldwide in seven languages. We promised an app when we launched the book back in 2010, now we develop service design software for folks who want to design services and physical or digital products with their customers at the center.
In projects all over the world, we discovered that teams working in service design (or design thinking, experience design, ux, cx, etc.) often struggle with similar issues: How can I gain customer feedback which is less affected by memory bias? How can I interact with customers while they are reporting on their live experiences? How can I get information on customer journeys with limited time and budget?
At More Than Metrics, we help private and public organizations successfully do service design (or however you call what you are doing) by …
Andreas helps us prepare and check all of our contracts to make sure they fit every party’s requirements. He holds degrees in law and economics and also brings professional experience gained in courts and law offices.
Anton bridges the gap between frontend and backend technologies. We are happy that Anton, together with his wife and his lion-like maine coon cat, moved from Belarus to Austria to work with us.
Birgit has worked in the field of services and tourism for over 10 years. Part of the team since 2014, Birgit is responsible for research and university contacts.
Carmen manages our money. Many years of experience as an accountant and her patient personality are the perfect basis for that. Besides that she also affectionately takes care of her family’s happiness.
As a service designer, Catherine is drawn to conversations and questions that cannot be googled. She likes creating and facilitating experiences, connecting ideas, questions and people. She has led and scaled education programs, worked on the investment side of entrepreneurship and collaborated organizations through her design firm Moxie.
Hardy is our senior frontend developer. A passionate developer who cares about delivering a nice UX to you. Besides that he is helping our customers to set up projects and support them throughout their service usage.
Jakob is a visual designer and design consultant. In the business since 2006, he has worked for brands like VW, Siemens, MetaDesign or Deutsche Telekom. He co-published “This is Service Design Thinking” in 2010 and speaks at universities, conferences and agencies. Besides Smaply, Jakob is partner and creative director of KD1 design agency and co-founder of More than Metrics.
Katharina studied Management and Psychology and is responsible for Marketing and PR. As an Italian girl working in Austria who used to live in Spain, she’s fluent in German, English, Italian, and Spanish. As a potential customer, there’s a good chance that you’ll be in touch with her.
Klaus is an IT manager with entrepreneurial spirit. He takes care of keeping our team happy and productive, knows what it means to support legacy code and ranks human QA and solid error catching higher than 100% test coverage.
Laura is our creative developer in the team. She studied Informatics and Graphic Design in Barcelona. Part-time unicorn tamer, she defines the appearance of our software so that it looks nice and is easy to use.
Lucía helps us create beautiful digital and print resources. She has a knack for clean and self-explanatory designs and packs that up with many years of experience in the field.
Markus takes care of our software’s IT infrastructure and helps develop new features together with the frontend team. Besides spending time behind his computer he loves being around with his camera and his mountain and motorbike.
Marc is a trainer and consultant for service design thinking. As editor and co-author of the award-winning book “This is Service Design Thinking”, and associate of renowned service design agencies, Marc is also professor at various business and design schools.
With his calming influence, Martin brings some more balance into the bright team. He loves snowboarding and computer games.
Melina cares for the folks who’d like to work with us. She’s a master student of Organization Studies and has years of professional experience in various fields of HR, especially in Talent and Program Management.
Steini helps us to be organized: he’s our thought leader when we talk about new tools and new processes. He brings a lot of structure and transparency into our daily work. Funnily enough, he does not seem that structured at all when he’s entertaining the team with his numerous stories of life.
Timo checks every release before it goes live by conducting detailed manual tests of our software. He’s a master student in IT and has deep knowledge in building interfaces by using a broad range of languages and systems.
After many years in the area of marketing and sales consulting, Tobias owns profound knowledge about how to make customers successful. He shares his knowledge with our users and helps them find the best way to improve their service experience.
Tobi is responsible for high-performance frontend design – tightly knit to the backenders. He loves complicated problems and wants to get his hair done.
Zsofia aims to make users work with our tools smoothly and successfully. She supports people when questions pop up and conducts internal service design projects to further improve our learning sources.
With his unicorn powers, Carl is in charge of keeping track of all our next features and bugs. He makes sure we deliver best quality stuff as quickly as possible to you.
More than Metrics and its two products ExperienceFellow and Smaply get an investment by tech-pioneer Hermann Hauser.Read article
The year of 2015 was a rather eventful one for the young Austrian start-up ExperienceFellow. Based on former research achievements at the MCI Management Center Innsbruck, the academic spin-off under the lead of Marc Stickdorn and Jakob Schneider has developed an app which allows customers to evaluate brands, products and services.Download PDF
A blurb text on ExperienceFellow and mobile Ethnography. Content: The increasing importance of customer experience for business, the trend towards qualitative research, the innovative approach of mobile ethnography, a summary of both smartphone apps and web-based software of ExperienceFellow, and a summary of the company ExperienceFellow GmbH (765 words).Download PDF
Pressemeldung (6.3.2015): Management Center Innsbruck (MCI) und mohemian ventures investieren in Innsbrucker Startup ExperienceFellow. Im Rahmen einer Unternehemensbeteiligung investieren das Management Center Innsbruck (MCI) und die mohemian ventures (mohemian.com) in das junge Innsbrucker Startup ExperienceFellow.Download PDF